Booking & Fulfilment

When is my booking confirmed?

When your e-ticket arrives. After you pay, we confirm your booking with our supplier; the booking page updates on its own and you can leave it at any time.

How do I get my e-ticket?

• We email it to the address you gave at checkout, as a PDF attachment, with a link back to your booking.
• Tickets marked Instant e-ticket usually arrive within minutes.
• Tickets marked E-ticket after confirmation need the operator to confirm first. This can take longer; the ticket's page says so before you buy.
• Your booking page always shows your ticket and lets you download the PDF again, even long after your visit.

I haven't received it

1. Check your spam or promotions folder for an email from tickets@example.com.
2. Open your booking: use the link in the email, your account, or find it with your reference and mobile number. You can download the PDF and send the email again from there.
3. Still stuck? Contact us with your booking reference.

At the entrance

• Show the QR code or e-ticket on your phone. There is no need to print it, unless the ticket says otherwise.
• For resident-rate tickets, bring the physical ID the rate requires (for example a MyKad).
• Arrive within your time slot if your ticket has one.